Articles in this section

VISTA - will not complete boot process

Intended For: Customer

Difficulty: Easy

Estimated Time to Complete: 10 minutes

This does not include time to troubleshoot to this point.

Applies to Software/Firmware Version(s): VISTA any firmware

Problem

The VISTA will not complete its boot process, but it has battery power and lights.

Symptom(s)

Will likely display the following text on the display:

BOOTING

Solution

Summary

Perform a hard reset on the VISTA.

Details

  1. Hard reset
    1. Hold the power button on the bottom of the VISTA for 15 seconds, then release
      1. Even if the display shows COVERT, continue holding the button
      2. The VISTA will turn off
    2. Press and release the power button again to turn the unit on
    3. The VISTA should now complete the boot process

Need Additional Help?

If we can be of additional assistance, please don't hesitate to contact our Customer Support team:

Submit a Help Ticket

- or -

Call: 1-800-605-6734

General, Online, and Factory training options are also available. Request Training to get started.