Intended For: Customer
Estimated Time to Complete: 5 minutesThis does not include time to troubleshoot to this point.
Applies to Software/Firmware Version(s):4RE any firmware
4RE system fails to boot up.
The 4RE system powers up, but the splash screen remains on the display.
- This behavior indicates that the hard drive has experienced some kind of catastrophic failure
- Since there is no way to get into any menu, the only recourse is to replace the DVR
- It may still be possible to retrieve data from the hard drive
- if needed, request a video pull when replacing the unit