VISTA - not holding a charge

Problem

The battery in the VISTA isn't lasting as long as expected (7 to 9 hours or more).

Solution

Summary

• Check the battery indicator on the display to see if the battery has a full charge
• Check the configuration; some settings can affect battery life
  • Record-After-The-Fact (RATF)
  • Pre-record and post-record time
• Check that the camera has the latest firmware
  • See this article for instructions concerning firmware
• If the camera is more than two (2) years old, the battery may be degraded
• Let the battery completely discharge and then re-charge it

Details

1. Turn the VISTA on and leave it on to let the battery completely discharge
   1. This may take several hours
2. Charge the VISTA completely using either
   1. A VISTA Transfer Station
   2. A VISTA USB dock (with AC adapter attached for power)
   3. This may also take several hours
3. When fully charged, power-on the VISTA
   1. Keep track of when it was powered on
   2. Use the VISTA as usual
   3. Track when the VISTA's battery runs low or discharges
4. If the battery life is still less than expected, call Customer Support to discuss replacing the VISTA camera