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VISTA - not holding a charge

Intended For: Customer

Difficulty: Easy

Estimated Time to Complete: several hours

This does not include time to troubleshoot to this point.

Applies to Software/Firmware Version(s): VISTA any firmware

Problem

The battery in the VISTA isn't lasting as long as expected (7 to 9 hours or more).

Solution

Summary

  • Let the battery completely discharge and then re-charge it.

Details

  1. Turn the VISTA on and leave it on to let the battery completely discharge
    1. This may take several hours
  2. Charge the VISTA completely using either
    1. A VISTA Transfer Station
    2. A VISTA USB dock (with AC adapter attached for power)
    3. This may also take several hours
  3. When fully charged, power-on the VISTA
    1. Keep track of when it was powered on
    2. Use the VISTA as usual
    3. Track when the VISTA's battery runs low or discharges

Need Additional Help?

If we can be of additional assistance, please don't hesitate to contact our Customer Support team:

Submit a Help Ticket

- or -

Call: 1-800-605-6734

Online and Factory training options available. Request Training to get started.

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C.R. Cook
  • Updated
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