REDACTIVE - cannot reach activation server

Problem

When a valid evaluation or purchased license key is entered, REDACTIVE shows a message that it cannot reach the activation server.

Symptom(s)

Clicking the ACTIVATE button after typing a serial number, you see this message:

Activation failed (server unreachable)

Solution

Summary

• Try to connect to the activation server
• Contact Sales to obtain a new license key

Details

1. Verify that the workstation running REDACTIVE is connected to the network and the Internet
   1. If the workstation does not have access to the Internet, contact WatchGuard Sales to obtain an offline license key
2. In a browser, try to browse to https://www.officerlicenses.com/login
   1. If that site is unreachable, it's possible that there is a proxy server through which the workstation accesses the Internet
   2. Contact WatchGuard Sales to obtain an offline license key