EL - The WatchGuard player takes a long time to load

Problem

The WGVplayer.exe takes a long time to load.

Solution

Summary

There can be a few causes for this. Check the following items.

Details

1. Verify that an anti-virus program is not slowing the application
   • Create an exception in the anti-virus program to allow the DVD drive and any .dll files
   • Symantec has been known to slow down this player
2. Verify that the video drivers on the computer are up-to-date
3. If playing from a disc, slow DVD/CD drives can cause this
   • Copy the contents of the disc to a folder on the Desktop and run the player from there
4. Also try to use VLC player to play the video files
   • WGVplayer.exe uses components of VLC, so this can help narrow down the issue

source: WKB-000004