Intended For: Customer IT
Difficulty: Moderate
Estimated Time to Complete: 5 minutes
This does not include time to troubleshoot to this point.Applies to Software/Firmware Version(s): EL 2.6 and below, also in 4.0.3
Problem
An error appears when logging into Evidence Library:
Network Problem: The Security Token Service is unavailable.
Solution
Summary
Reference this Microsoft MSDN article.
Details
- Check the Security Token Service log on the server
- The following error will appear in the log:
- The service failed to start: System.ServiceModel.AddressAccessDeniedException: HTTP could not register URL http://+:8020/wgv.services/. Your process does not have access rights to this namespace (see http://go.microsoft.com/fwlink/?LinkId=70353 for details). ---> System.Net.HttpListenerException: Access is denied
- The following error will appear in the log:
- Check that all certificates are valid
- Make sure to log into the server as a local administrator
- Make sure nothing else has changed that would cause a network connectivity problem
- If the Security Token Service is running but you are still unable to log in, open a command prompt window as an administrator and enter:
- netsh http add urlacl url=http://+:8020/wgv.services/ user=”NT AUTHORITY\NETWORK SERVICE"
- This command enters the URL namespace back in the program
source: WKB-000042