EL - Username created incorrectly

Problem

A username was created incorrectly in the system.

NOTE: If using Active Directory, the username is part of the network user account and is not administered on the Evidence Library server.

Solution

Summary

Correct the username in the Users for Evidence Library.

Details

1. Log into the Evidence Library server
2. Identify the username to correct
3. In Windows, click Start
4. Start typing ADSI Edit and select it from the search results
5. In the Menu, select Actions > Connect To...
   1. Connection Point: CN=EvidenceLibrary
   2. Computer: localhost
   3. Click OK
6. Double-Click 'Default naming context...'
7. Double-Click 'CN=EvidenceLibrary'
8. Click 'CN=Users' to open it in the middle pane
9. Double-Click on the user account
10. In the user Properties window that opens:
    1. Find and Double-Click userPrincipalName
    2. Make the correction to the username
    3. Click OK
11. Open Services
    1. Press Win+r
    2. Type services.msc
    3. Click OK
12. Find and restart
    1. WatchGuard Video Hosted Service
    2. WatchGuard Video Security Token Service
13. Log into Evidence Library using the new username

source: WKB-000046