Intended For: Customer IT/Admin
Difficulty: Easy
Estimated Time to Complete: 5 minutes
This does not include time to troubleshoot to this point.Applies to Software/Firmware Version(s): 3.x, 4.x
Problem
When restarting a WatchGuard service, an error appears.
Symptom(s)
Error 1069 Login Failure
Solution
Summary
This sometimes happens with Windows Updates.
Also, be aware that this is a general Windows Service error, and not specific to Evidence Library.
Details
- Open Services
- Press Win+r to activate the Windows Run dialog
- Type
services.msc
and press Enter
- Find the following WatchGuard Video services:
- WatchGuard Video Hosted Service
- WatchGuard Video Security Token Service
- WatchGuard Video Wireless Import Service
- If any of these services are logging in as an account other than Local System or Network Service:
- Right-click the service and select Properties
- Select the Log On tab
- Re-enter the password twice for the service account
- Start the service
source: WKB-000045