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DV-1 - System error list

Error List

Error messages that appear on the screen, have a number and a message. This article presents the error number, the message, and a resolution or workaround.

Contents

ERROR 1 - ISSUE WRITING TO DVD

Message

There has been a problem writing to this DVD.

No video has been lost.

When ready, press RESET to restart the system and retry writing to the DVD.

Description

This message appears the first time the DV-1 cannot write to a specific physical location on the DVD. This is most likely caused by a defect in the media. The defect may be permanent (some percentage of DVDs are manufactured poorly or the DVD has been damaged in some way), or the defect may be temporary (a particle of dust or debris on the media). If the defect is permanent, an error #2 is likely to follow.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot and retry writing to the DVD. Most of the time, the retry will succeed and the DV-1 will continue to record the remainder of the event to the DVD without any problems.

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ERROR 2 - DVD WRITE ERROR

Message

The system cannot write any further to this DVD.

Press RESET to restart the system.

When the system restarts,

Step 1: Wait for the DVD to eject.

Step 2: Insert a new DVD.

The last chapter will be added to the next DVD. No video will be lost.

Description

This message appears the second time the DV-1 cannot write to a specific physical location on the DVD. This is most likely caused by a permanent defect in the media. Permanent defects are the result of poorly manufactured DVDs or damaged/scratched DVDs. Once this error occurs, the DVD can no longer be written by the DV-1. It must be removed from the system and replaced with a new DVD. All the recordings except the last one should still be on the DVD. The last recording (the one that was being written when the error occurred) will be written to the next (i.e. new) DVD.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot and eject the DVD automatically. Once the DVD ejects, insert a new DVD. The last chapter (the one that was being written when the error occurred) will be written to the new DVD.

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ERROR 3 - ISSUE WRITING TO DVD MENU

Message

There has been a problem writing to this DVD.

No video has been lost.

When ready, press RESET to restart the system and retry writing to the DVD.

Description

This message appears the first time the DV-1 cannot write to a specific physical location (the menu) on the DVD. This is most likely caused by a defect in the media. The defect may be permanent (some percentage of DVDs are manufactured poorly or the DVD has been damaged in some way), or the defect may be temporary (a partical of dust or debris on the media). If the defect is permanent, an error #4 is likely to follow.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot and retry writing to the DVD. Most of the time, the retry will succeed and the DV-1 will continue to record the remainder of the event to the DVD without any problems.

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ERROR 4 - DVD WRITE ERROR

Message

This DVD is bad.

Press RESET to restart the system.

When the system restarts,

Step 1: Wait for the DVD to eject.

Step 2: Insert a new DVD.

The entire disc contents will be rewritten to the new DVD. No video will be lost.

Description

This message appears the second time the DV-1 cannot write to a specific physical location (the menu) on the DVD. This is most likely caused by a permanent defect in the media. Permanent defects are the result of poorly manufactured DVDs or damaged/scratched DVDs. Once this error occurs, the DVD can no longer be written by the DV-1. It must be removed from the system and replaced with a new DVD. Because the error occurred when writing the DVD menu, the DVD is unlikely to play in any DVD player. The entire contents of the DVD will be written to the next (i.e. new) DVD.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot and eject the DVD automatically. Once the DVD ejects, insert a new DVD. Because the error occurred when writing the DVD menu, the DVD is unlikely to play in any DVD player. The entire contents of the DVD will be written to the next (i.e. new) DVD. You may have to wait several hours for the system to rewrite the video to the new DVD.

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ERROR 5 - DVD INVALID

Message

The system cannot write to this DVD.

Step 1: Manually eject the DVD.

Step 2: Press RESET to restart the system.

Description

This message appears when the DVD drive can no longer identify the media. This occurs when the media is corrupted by 1) the drive 2) software bug 3) electrical noise in the system.

Resolution/Workaround

Follow the instructions on the screen. Manually eject the DVD as instructed. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot. Once the system reboots, insert a new DVD.

The Invalid DVD is very likely to be playable in your software or hardware player. Try to play the DVD in your DVD player. If the DVD plays, then it can be used like any other DVD, except that it cannot be reused in a DV-1. If the DVD does not play, burn a backup copy of the DVD using the DV-1 as soon as possible.

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ERROR 6 - DVD WRITE ERROR

Message

The system cannot write any further to this DVD.

Step 1: Manually eject the DVD

Step 2: Press RESET to restart the system

The last chapter will be added to the next DVD. No video will be lost.

Description

This message appears if the DV-1 cannot prepare an area of the DVD for writing. This is most likely caused by a permanent defect in the media. Permanent defects are the result of poorly manufactured DVDs or damaged/scratched DVDs. Once this error occurs, the DVD can no longer be written by the DV-1. It must be removed from the system and replaced with a new DVD.

Resolution/Workaround

Follow the instructions on the screen. Manually eject the DVD as instructed. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot. Once the system reboots, insert a new DVD.

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ERROR 10 - SYSTEM RESET IS NEEDED

Message

The DVD Drive was startup up when it was out of temperature range.

It is now within range.

When ready, press RESET to restart the system.

Description

This message appears if the DV-1 is powered up when the temperature of the system is outside the operating range of the DVD Drive (i.e. it is too cold or too hot), and the first attempt to write data the DVD failed. The DVD Drive needs to be reset so that it can be initialized when it is at proper operating temperature.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the RESET button on the screen. Once the RESET button is pressed, the system will reboot.

It is a good idea to let the system warm up (or cool down) for a few minutes before resetting to insure that the system is definitely within its operating temperature range.

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ERROR 11 - SYSTEM RESET IS NEEDED

Message

Invalid return code from DVDD_DVD_WRITE_REQUEST!

Reboot the system to try again.

Description

This message is the result of an internal software error.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 21 - ERROR 33 - SYSTEM RESET IS NEEDED

Message

Process has detected a system error.

Reboot the system to try again.

Description

This message is the result of an internal software error.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 34 - SYSTEM RESET IS NEEDED

Message

IDM issue with disc (ctl)

OR

Issue closing disc session

Reboot the system to try again.

Description

This message is the result of an error communicating to the DVD drive.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

If this error continues to occur, it may indicate a failure of the DVD drive.

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ERROR 35 - SYSTEM RESET IS NEEDED

Message

Unexpected IDM state

Reboot the system to try again.

Description

This message is the result of an internal software error.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 36 - SYSTEM RESET IS NEEDED

Message

IDM issue with disc

Reboot the system to try again.

Description

This message is the result of an error communicating to the DVD drive.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

If this error continues to occur, it may indicate a failure of the DVD drive.

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ERROR 40 - SYSTEM RESET IS NEEDED

Message

The system has detected an internal communication problem.

This may be caused by an bad DVD. Please manually eject the DVD.

Reboot the system. If it will not shut down, then detach and re-attach the power cable.

Description

There are multiple processors internal to the DV-1. This message appears when the processors cannot communicate properly for 45 seconds. This is most likely caused by the system trying and retrying to write to a bad DVD.

Resolution/Workaround

Follow the instructions on the screen. Manually eject the DVD as instructed. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. If the system powers off, then press POWER ON to restart the system. If the system does not power off within 30 seconds after pressing the POWER OFF button, then disconnect the power cable from the back of the DV-1. The system will automatically power back on when the power cable is reconnected.

The ejected DVD is very likely to be playable in your software or hardware DVD player. Try to play the DVD in your DVD player. If the DVD plays, then it can be used like any other DVD. If the DVD does not play, burn a backup copy of the DVD using the DV-1 as soon as possible.

Insert a new DVD. The last chapter (the one that was being written when the problem occurred) will be written to the new DVD.

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ERROR 42 - SYSTEM RESET IS NEEDED

Message

Failed to establish communications with the IopMgr application that controls the front panel keyboard and cameras.

Reboot the system. If it will not shut down, then detach and re-attach the power cable.

Description

This message is the result of an internal software error.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 43 - SYSTEM RESET IS NEEDED

Message

Failed to establish communications with the IO Processor that controls the front panel keyboard, cameras, and other I/O facilities. Without the front panel, no operator actions are possible.

Reboot the system. If it will not shut down, then detach and re-attach the power cable.

Description

This message is the result of a failed hardware component, the IOP.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. It indicates that there is a hardware problem with your system. If the system continues to generate this error, please contact Customer Service.

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ERROR 50 - SYSTEM RESET IS NEEDED

Message

Lost communication with the front panel keyboard. Without the front panel, no operator actions are possible.

If the system does not restart, then detach and re-attach the power cable.

Description

This message appears when the system can no longer communicate to the front panel keyboard for 60 seconds. This is most likely caused by a failure in the front panel keyboard subsystem.

Resolution/Workaround

When this error occurs, the system automatically resets in 15 seconds.

This error should not appear in normal operation of the DV-1. It indicates that there is a hardware problem with your system. If the system continues to generate this error, please contact Customer Service.

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ERROR 60 - HARD DRIVE MAINTENANCE

Message

The system could not validate the integrity of the hard drive.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 61 - HARD DRIVE MAINTENANCE

Message

The hard drive could not be identified properly.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to identify the hard drive. It is very likely that the hard drive is not connected properly.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

Remove the front panel keypad and verify that the hard drive and DVD drive cables are properly installed into their connectors.

This error should not appear in normal operation of the DV-1. It indicates that there is a hardware problem with your system. If the system continues to generate this error, please contact Customer Service.

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ERROR 62 - HARD DRIVE MAINTENANCE

Message

Could not open a system resource (/proc/mounts).

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 63 - HARD DRIVE MAINTENANCE

Message

System resource file (mounts) is not correctly formatted.

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 64 - HARD DRIVE MAINTENANCE

Message

A system resource could not be accessed, or is configured incorrectly.

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 65 - HARD DRIVE MAINTENANCE

Message

System could not determine the status of a file system. not be accessed, or is configured incorrectly.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 66 - HARD DRIVE MAINTENANCE

Message

System failed to mount the hard drive within the specified time.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 67 - HARD DRIVE MAINTENANCE

Message

System failed to mount the hard drive.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 68 - HARD DRIVE MAINTENANCE

Message

System failed to unmount the hard drive within the specified time.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 69 - HARD DRIVE MAINTENANCE

Message

System failed to unmount the hard drive.

Reboot the system to try again. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when the startup diagnostics fail to initialize the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 70 - HARD DRIVE MAINTENANCE

Message

Unable to access the working directory on the hard drive. If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when startup fails to access the hard drive. It is very likely that the hard drive has been corrupted and needs to be formatted to correct the problem. Formatting causes all video to be lost.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen.

Once accessed, press CHECK FOR ERRORS. Two tests are run to check the hard drive. These tests take less than 1 minute. If both tests pass, press RESET to restart the system and try again. If the restart fails, then return to the hard drive maintenance screen.

If CHECK FOR ERRORS fails to correct the problem, then press QUICK FORMAT on the hard drive maintenance screen. This operation will take about 1 minute. This operation completely erases all files on the hard drive, including configuration information and video files. After completing, press the RESET button to restart the system. The system must then be reconfigured with all your configuration information.

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ERROR 71 - HARD DRIVE MAINTENANCE

Message

Failed to initialize archive module.

Description

This message appears when startup fails to access a particular file (archive.xml) on the hard drive that is responsible for information about the video on the hard drive. It is very likely that this file has been corrupted and needs to be regenerated.

Resolution/Workaround

A very important file that keeps track of the video that goes onto the DVD has been corrupted. The file needs to be removed and then regenerated as soon as possible so that recordings can once again be made to a DVD. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen. The hard drive maintenance screen can also be accessed from the Supervisor menu->Manage DVD and Hard Drive. You will need a supervisor password to access the hard drive maintenance screen in this way.

Once accessed, press RESET RECORDING STATE. The system will automatically reboot. The system will lose all knowledge of previous recordings. The video, however, is still on the hard drive and can be retrieved using the Fleet Manager Utility application.

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ERROR 72 - SYSTEM RESET IS NEEDED

Message

Failed to load the DVD database.

If this error occurs again, the hard drive may need to be formatted to correct the problem.

Description

This message appears when startup fails to load a particular file (archive.xml) on the hard drive that is responsible for information about the video on the hard drive. It is very likely that this file has been corrupted and needs to be regenerated.

Resolution/Workaround

A very important file that keeps track of the video that goes onto the DVD has been corrupted. The file needs to be removed and then regenerated as soon as possible so that recordings can once again be made to a DVD. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen. The hard drive maintenance screen can also be accessed from the Supervisor menu->Manage DVD and Hard Drive. You will need a supervisor password to access the hard drive maintenance screen in this way.

Once accessed, press RESET RECORDING STATE. The system will automatically reboot. The system will lose all knowledge of previous recordings. The video, however, is still on the hard drive and can be retrieved using the Fleet Manager Utility application.

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ERROR 73 - SYSTEM RESET IS NEEDED

Message

Error handling current DVD database.

Description

This message appears when startup fails to load a particular file (current_dvd) on the hard drive that is responsible for information about the video on the hard drive. It is very likely that this file has been corrupted and needs to be regenerated.

Resolution/Workaround

A very important file that keeps track of the video that goes onto the DVD has been corrupted. The file needs to be removed and then regenerated as soon as possible so that recordings can once again be made to a DVD. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen. The hard drive maintenance screen can also be accessed from the Supervisor menu->Manage DVD and Hard Drive. You will need a supervisor password to access the hard drive maintenance screen in this way.

Once accessed, press RESET RECORDING STATE. The system will automatically reboot. The system will lose all knowledge of previous recordings. The video, however, is still on the hard drive and can be retrieved using the Fleet Manager Utility application.

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ERROR 74 - SYSTEM RESET IS NEEDED

Message

Failed to initialize the MenuVob module.

Description

This message is the result of an internal software error.

Resolution/Workaround

Reboot the system to try again. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 75 - SYSTEM RESET IS NEEDED

Message

Failed to initialize the makedvd module.

Description

This message is the result of an internal software error.

Resolution/Workaround

Reboot the system to try again. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 76 - SYSTEM RESET IS NEEDED

Message

Failed to initialize the ifotools module.

Description

This message is the result of an internal software error.

Resolution/Workaround

Reboot the system to try again. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 77 - SYSTEM RESET IS NEEDED

Message

Internal DVDDeviceMgr error.

Description

This message is the result of an internal software error.

Resolution/Workaround

Reboot the system to try again. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 78 - SYSTEM RESET IS NEEDED

Message

Internal DVDDeviceMgr error.

Description

This message is the result of an internal software error.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 80 - SYSTEM RESET IS NEEDED

Message

An unspecified system error occurred while waiting for the application to start.

Press REBOOT to try again.

Description

An error occurred while waiting on one of the software applications to start. This error should not occur in normal operation of the system.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 81 - SYSTEM RESET IS NEEDED

Message

Failed to open or initialize the video decoder.

Reboot the system to try again.

Description

A hardware component (video decoder) failed to initialize properly. This is very likely the result of a hardware failure.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error is likely the result of a hardware failure in the system. If the system continues to generate this error, please contact Customer Service.

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ERROR 82 - SYSTEM RESET IS NEEDED

Message

An unspecified system error occurred while waiting for the system temperature to reach operating levels.

Press REBOOT to try again.

Description

An error occurred while waiting on one of the software applications to start. This error should not occur in normal operation of the system.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 83 - SYSTEM RESET IS NEEDED

Message

Failed to start one or more of the secondary applications necessary for system operation.

REBOOT the system to try again.

Description

An error occurred while waiting on one of the software applications to start. This error should not occur in normal operation of the system.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 84 - SYSTEM RESET IS NEEDED

Message

Failed to set the system timer.

Reboot the system to try again.

Description

An error occurred while initializing the software. This error should not occur in normal operation of the system.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 85 - SYSTEM RESET IS NEEDED

Message

Video encoder failed to initialize correctly.

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the video encoders. It is very likely that there is a hardware failure.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error is likely the result of a hardware failure in the system. If the system continues to generate this error, please contact Customer Service.

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ERROR 86 - SYSTEM RESET IS NEEDED

Message

System failed to communicate with the video encoder sub-system.

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the video encoders. It is very likely that there is a hardware failure.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error is likely the result of a hardware failure in the system. If the system continues to generate this error, please contact Customer Service.

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ERROR 87 - SYSTEM RESET IS NEEDED

Message

Video encoder failed to start encoding video.

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the video encoders. It is very likely that there is a hardware failure.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error is likely the result of a hardware failure in the system. If the system continues to generate this error, please contact Customer Service.

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ERROR 88 - SYSTEM RESET IS NEEDED

Message

Video encoder failed to create video.

Reboot the system to try again.

Description

This message appears when the startup diagnostics fail to initialize the video encoders. It is very likely that there is a hardware failure.

Resolution/Workaround

Follow the instructions on the screen. The system did not startup properly, so no video is being recorded to the hard drive and no recordings can be performed by the system. Press POWER OFF, then POWER ON to restart the system.

This error is likely the result of a hardware failure in the system. If the system continues to generate this error, please contact Customer Service.

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ERROR 90 - SYSTEM RESET IS NEEDED

Message

Sequential encoder errors > limit! (resetflag).

Description

This message appears when the video encoders fail during operation. It is very likely that there is a hardware failure.

Resolution/Workaround

Reboot the system to try again.

This error is likely the result of a hardware failure in the system. If the system continues to generate this error, please contact Customer Service.

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ERROR 91 - SYSTEM RESET IS NEEDED

Message

Failed to initialize current DVD database module

Description

This message appears when startup fails to initialize a particular file (current_dvd) on the hard drive that is responsible for information about the video on the hard drive. It is very likely that this file has been corrupted and needs to be regenerated.

Resolution/Workaround

A very important file that keeps track of the video that goes onto the DVD has been corrupted. The file needs to be removed and then regenerated as soon as possible so that recordings can once again be made to a DVD. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen. The hard drive maintenance screen can also be accessed from the Supervisor menu->Manage DVD and Hard Drive. You will need a supervisor password to access the hard drive maintenance screen in this way.

Once accessed, press RESET RECORDING STATE. The system will automatically reboot. The system will lose all knowledge of previous recordings. The video, however, is still on the hard drive and can be retrieved using the Fleet Manager Utility application.

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ERROR 92 - SYSTEM RESET IS NEEDED

Message

Failed to load current DVD database module

Description

This message appears when startup fails to load a particular file (current_dvd) on the hard drive that is responsible for information about the video on the hard drive. It is very likely that this file has been corrupted and needs to be regenerated.

Resolution/Workaround

A very important file that keeps track of the video that goes onto the DVD has been corrupted. The file needs to be removed and then regenerated as soon as possible so that recordings can once again be made to a DVD. Hard drive maintenance must be performed.

The hard drive maintenance screen is accessed by pressing the STOP/QUIT button when "Booting..." appears on the screen during startup. You will need the Administrator password to access the hard drive maintenance screen. The hard drive maintenance screen can also be accessed from the Supervisor menu->Manage DVD and Hard Drive. You will need a supervisor password to access the hard drive maintenance screen in this way.

Once accessed, press RESET RECORDING STATE. The system will automatically reboot. The system will lose all knowledge of previous recordings. The video, however, is still on the hard drive and can be retrieved using the Fleet Manager Utility application.

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ERROR 95 - SYSTEM RESET IS NEEDED

Message

ERROR (#) finding generating I frame.

OR

Failed (#) to retrieve last video file from FM.

Description

This message appears when the playback application fails.

Resolution/Workaround

Reboot the system to try again.Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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ERROR 101 - ERROR 151 - SYSTEM RESET IS NEEDED

Message

Process has detected a system error.

Reboot the system to try again.

Description

This message is the result of an internal software error.

Resolution/Workaround

Follow the instructions on the screen. Video is still being recorded to the hard drive buffer in the system, so wait until the recording event is complete before pressing the POWER OFF button. Press POWER ON to restart the system.

This error should not appear in normal operation of the DV-1. If the system continues to generate this error, please contact Customer Service.

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Need Additional Help?

If we can be of additional assistance, please don't hesitate to contact our Customer Support team:

Submit a Help Ticket

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Call: 1-800-605-6734

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