Error List
Error messages that appear on the screen. This article presents the error number, the description of the issue, and a resolution or workaround.
Contents
- ERR 1
- ERR 10
- ERR 30
- ERR 31
- ERR 32
- ERR 33
- ERR 34
- ERR 35
- ERR 36
- ERR 37
- ERR 38
- ERR 100
- ERR 102
- ERR 103
- ERR 120
- ERR 151
- ERR 277
- ERR 278
- ERR 302
- ERR 402
- ERR 502
- ERR 503
- ERR 600
- ERR 601
- ERR 602
- ERR 603
ERR 1
Description
EEPROM component failure
Hardware error. The EEPROM component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the EEPROM component has failed. The unit likely needs to be repaired.
ERR 10
Description
Accelerometer component failure
Hardware error. The accelerometer component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the accelerometer component has failed. The unit likely needs to be repaired.
ERR 30
Description
SPI Flash component failure
Hardware error. The SPI Flash component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the SPI Flash component has failed. The unit likely needs to be repaired.
ERR 31
Description
Temperature sensor component failure
Hardware error. The temperature sensor component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the temperature sensor component has failed. The unit likely needs to be repaired.
ERR 32
Description
LCD component failure
Hardware error. The LCD component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the LCD component has failed. The unit likely needs to be repaired.
ERR 33
Description
Battery Charger component failure
Hardware error. The battery charger component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the battery charger component has failed. The unit likely needs to be repaired.
ERR 34
Description
Battery Fuel Gauge component failure
Hardware error. The battery fuel gauge component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the battery fuel gauge component has failed. The unit likely needs to be repaired.
ERR 35
Description
Video Sensor component failure
Hardware error. The video sensor component cannot be accessed through the I2C bus.
Resolution/Workaround
Either the I2C bus has failed or the video sensor component has failed. The unit likely needs to be repaired.
ERR 36
Description
Microphone component failure
Hardware error. No audio is coming from the microphone.
Resolution/Workaround
The unit likely needs to be repaired.
ERR 37
Description
USB networking device error
Hardware error. The VISTA camera is docked in a Transfer Station, but the network is not available.
Resolution/Workaround
Attempt a hard power OFF of the Transfer Station. If the issue persists, attempt to un-dock and re-dock the VISTA camera.
ERR 38
Description
SD card failure
Hardware error. The VISTA camera attempted a repair of a corrupted SD card but could not complete the repair in a timely manner.
Resolution/Workaround
The unit likely needs to be repaired.
ERR 100
Description
One or more of the software processes failed to initialize
Software error. This should not occur during normal operation.
Resolution/Workaround
Generate a state capture and submit a defect report. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to try to recover. If the issue persists, the unit likely needs to be repaired.
ERR 102
Description
A software process has stopped
Software error. This should not occur during normal operation.
Resolution/Workaround
Generate a state capture and submit a defect report. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to try to recover. If the issue persists, the unit likely needs to be repaired.
ERR 103
Description
A software process is not responding (i.e. it is hung)
Software error. This should not occur during normal operation.
Resolution/Workaround
Generate a state capture and submit a defect report. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to try to recover. If the issue persists, the unit likely needs to be repaired.
ERR 120
Description
Error during upgrade
Software error. This should not occur during normal operation.
Resolution/Workaround
Generate a state capture and submit a defect report. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to attempt to upgrade the unit again. If the issue persists, the unit likely needs to be repaired.
ERR 151
Description
A valid Transport Stream (TS) is not coming from the mux
The system lost video from the video sensor.
Resolution/Workaround
The transport stream contains no video. The sensor, sensor cable, video sensor, or other hardware could be the cause. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to try to recover. If the issue persists, the unit likely needs to be repaired
ERR 277
Description
The system is full of video/audio that has yet to be transferred off of the system and there is no more storage space. All new video is being dropped (i.e. no video is being recorded).
Resolution/Workaround
The video/audio needs to be transferred off of the system. Dock the unit and import the events.
ERR 278
Description
The system could not write to storage
The system cannot write to the storage. This can be caused by
- a bad microSD card or
- space on the microSD card has been consumed by files recovered during a file system check, or
- there is not enough space on the microSD card for the video/audio files
Resolution/Workaround
Connect the VISTA camera to a PC with ELX. Browse to the VISTA camera and move any files generated by the file system check. If the issue persists, the unit likely needs to be repaired
ERR 302
Description
The system lost video to the camera.
Resolution/Workaround
The camera transport stream contains no video. The sensor, sensor cable, video sensor, or other hardware could be the cause. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to try to recover. If the issue persists, the unit likely needs to be repaired
ERR 402
Description
The system lost audio.
Resolution/Workaround
The transport stream contains no audio. The microphone or other hardware could be the cause. Attempt a hard power OFF (hold POWER button for 15 seconds) and power back ON to try to recover. If the issue persists, the unit likely needs to be repaired.
ERR 502
Description
Network interface error
The system cannot communicate on the network.
Resolution/Workaround
The network interface could not be initialized, the link did not come up in a timely manner, or an excessive amount of transmit errors has been detected. Attempt to undock and redock the unit to recover. If the issue persists, the unit likely needs to be repaired.
ERR 503
Description
Network interface did not recover after multiple retries
The system cannot communicate on the network.
Resolution/Workaround
A restart of the network interface was attempted multiple times with no success. Attempt to undock and redock the unit to recover. If the issue persists, the unit likely needs to be repaired
ERR 600
Description
Invalid Wireless MAC id
The MAC id for the wireless network is invalid.
Resolution/Workaround
The unit needs to be repaired.
ERR 601
Description
Wi-Fi interface error
The system could not start the Wi-Fi interface for the VISTA WiFi Camera.
Resolution/Workaround
Attempt a power cycle to recover. If the issue persists, the unit likely needs to be repaired
ERR 602
Description
Wi-Fi interface error
The system could not start the Wi-Fi interface for the VISTA WiFi Camera.
Resolution/Workaround
Attempt a power cycle to recover. If the issue persists, the unit likely needs to be repaired
ERR 603
Description
Wi-Fi connection error
The system could not start the Wi-Fi interface for the VISTA WiFi Camera because the Wi-Fi login credentials are incorrect.
Resolution/Workaround
Check to make sure the Wi-Fi antenna is securely connected to the VISTA WiFi Base. Attempt to redock with a VISTA WiFi Base. If the issue persists, attempt a power cycle of the VISTA WiFi Camera and WiFi Base. If the issue persists, the unit likely needs to be repaired.
source: WKB000546