When troubleshooting cameras or cabling, use the following methods to determine the root cause of the issue. Trying these steps before calling Customer Support will help expedite the support process.
Trace the cable from the camera to the DVR
- Check for sharp bends or slices in the cable
- Check that the cable has not been pinched or cut
Re-seat the cable
- Disconnect the cable from the camera and reconnect it, ensuring the connection is secure
- Disconnect the cable from the DVR and reconnect it, ensuring the connection is secure
- While disconnected, check the connectors on the cable, the camera, and the DVR for obvious signs of damage
Temporarily replace the camera
- Use a known-good-working camera of the same type
Temporarily replace the cable
- Use a replacement cable or a cable from a known-good-working system
Try a different DVR
- Use a known-good-working DVR
- Connect all cables from the original DVR to the temporary replacement DVR
- Power on the system and check for the same error(s) or behavior