EL - Login User name or Password is invalid

Problem

Your agency upgraded from Evidence Library 3 to Evidence Library 4 (EL), and your network security is LDS (not Active Directory). A few weeks after the upgrade, users are unable to log in to EL.

Solution

Summary

In LDS, user passwords automatically expire after 42 days by default. This can be changed.

Details

On the Evidence Library server:

1. From the Windows start menu, or Run menu (Win+R), search and start 'secpol.msc'
   
   1. Expand Account Policies
   2. Select Password Policy
   3. Set 'Password Age' to 0 (zero), or to the number of days defined by your agency's security policy
      
   4. Close the window
2. From the Windows start menu, search and start 'ADSI Edit'
   
   1. If the left pane under ADSI Edit is empty, select Action > Connect to... in the menu, or right-click ADSI Edit in the left pane and select 'Connect to...'
      
      1. Connection Point: CN=EvidenceLibrary
      2. Computer: localhost
         
      3. Click OK
   2. In the left pane, double-click 'Default naming context...'
   3. Expand CN=EvidenceLibrary
   4. Select CN=Users
      
   5. Choose a user (either double click or right-click > Properties) to access user attributes
      
      
      1. Scroll down to and double-click
         msDS-UserDontExpirePassword
         and set to True
         
      2. Click OK to apply this setting
      3. The properties sheet should now be updated
         
      4. Click OK to save and close the properties for this user
   6. Reset the password
      1. Right-click on the user again and select Reset Password...
         
      2. Create a new password and confirm it
      3. Click OK
   7. Repeat for all users
   8. Close the ADSI Edit window
3. Restart Services

source: WKB-000455