- Intended For:
- Customer IT
- Difficulty:
- Easy
- Prerequisite Skills:
- Updating hardware drivers
- Estimated Time to Complete:
- 10 minutes
- Applies to Software/Firmware Version(s):
- 3.x
Problem
After upgrading REDACTIVE from version 2.x you notice that video playback is choppy, or redaction processing is slow.
Solution
Things to check:
- Find the manufacturer of your computer's Graphics Processing Unit (GPU). Visit their website and check the version of your GPU driver. If the website lists a newer driver, download and install it
- Ensure the system is dedicated to REDACTIVE and there are no other applications running, consuming resources
- Note that antivirus software consumes extra resources while scanning
- Specify a file location for the working copy of the video as well as the export location
- Ensure there are exclusions added to antivirus for those locations
- Verify there are no background redaction tasks running
- On Chrome, check that "Use hardware acceleration when available" in enabled in Settings > Advanced > System
source: WKB-000657