- Intended For:
- Customer End User
- Difficulty:
- Easy
- Estimated Time to Complete:
- n/a
- Applies to Software/Firmware Version(s):
- 3.0.3.2644 Enterprise
Issue
Auto-Redact takes about thirty seconds to complete, but does not select anything to redact. Manual redaction works as expected.
Solution
This is a known issue in this version that affects servers with processor core/thread counts higher than 20. The issue is addressed in the subsequent version.
The workaround in the case of a virtual server is to modify the VM configuration to reduce the cores/threads to less than 20 (recommended 16). The modified VM will invalidate the REDACTIVE license; if the server has internet access, they can simply re-enter the license key and it should re-register.
source: WKB-000722