EL - Transfer Agent fails on Windows 10

Problem

The Transfer Agent/Service on a new Windows 10 workstation may not be recognized by the Evidence Library server. The Transfer Service logs show the following error:

System.AggregateException: One or more errors occurred. ---> System.Security.Cryptography.CryptographicException: Keyset does not exist

Symptom(s)

• The Transfer Agent is unable to see exports on the workstation
• The Transfer Service will show no ports open and not communicating with the server

Solution

Summary

Set correct permissions on MachineKeys folder.

Details

1. On the workstation, find the MachineKeys folder at C:\ProgramData\Microsoft\Crypto\RSA\
2. Right-click the MachineKeys folder and choose Properties
3. In the Security tab, add or update Authenticated Users with Full Control
4. Click OK
5. Restart the workstation

source: WKB-000731