- Intended For:
- Customer End User
- Estimated time to complete:
- 10 min
- Applies to Software/Firmware Version(s):
In Evidence Library, one VISTA event will play until a certain point in the video and then stop playing. Even an RATF Event of the same timeframe from that device will behave the same. An exported video of that event will also stall at the same point in the video.
The chances are good that there is an issue on the VISTA. The best practice would be to get a state capture from the device and work with Tier 1 Support to get that information reviewed to determine if the device needs to be replaced.
Remove the VISTA from active service while the state capture is being reviewed.